Support

Getting help

To start hosted access, choose a plan on the pricing page, create your workspace, and complete payment through Stripe. For a private deployment, use the self-hosted consultation page; it is contact-only and does not collect hosted credentials.

Please do not send passwords or sensitive account details in a message. Existing customers can log in to the product to continue their work.

Manage subscription

To cancel a trial or paid subscription, sign in as the workspace administrator. Open Settings → Organization → Manage subscription, then complete cancellation in the billing portal. If you are canceling a trial, finish before the trial end shown in Settings to avoid the first subscription charge. Deleting a personal sign-in does not cancel the organization subscription.

You can use the workspace through the scheduled trial or paid period. Check Settings for the cancellation end date and status. If you cannot open the portal or do not see a cancellation option, contact support before the trial ends.

Frequently asked questions

Common questions

Open a topic to read the answer. For anything specific to your own account, sign in and contact us from there.